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Assistance aux utilisateurs et dépannage des applications sous Microsoft Windows VISTA |
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| Thème |
WINDOWS XP / VISTA |
| Objectif |
After completing this course, students will be able to: Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop. Identify the most appropriate method to support Windows Vista recovery on site. Identify the components of the Windows Vista user state and safely backup and restore that data. Utilize Windows ista application packages to improve the process of application installation and maintenance at the Windows Vista client computer. Explain how to troubleshoot Windows Vista application package installations. |
| Pré requis |
Before attending this course, students must : Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices. Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share. Have experience installing applications from media (CD/DVD). Have experience working from a command window. For example, authoring and editing batch files. Be able to burn or creating boot media. For example, ISO. Have experience configuring BIOS options. For example, boot order. Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.. |
| Durée |
2 j |
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Se pré-inscrire |
| Février | Mars | Avril | Mai | Juin | Juillet |
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| Contenu |
Module 1: Preparing to Apply Desktop Images
- Identifying the Support Scenarios
- Preparing the Target Computer
- Backing up the User State
Module 2: Supporting Computers with Desktop Images
- Obtaining the Desktop Image
- Verifying the Desktop Image Application
Module 3: Restoring and Validating User State
- Restoring User State
- Verifying User State
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Module 4: Preparing to Install an Application Package
- Preparation Steps for Installing an Application Package
- Testing Application Packages
Module 5: Creating and Deploying an Application Installation Package
- Application Package Deployment Methods
- Creating the Application Packages
Module 6: Troubleshooting Application Installations
- Application Installation Troubleshooting Techniques
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